Individual Tent Cancellation Policy
A deposit equal to 50% of your reservation is due at the time of booking. Guests may cancel 14 days or more before arrival to receive a full refund of their deposit, minus a $50 administrative fee and any payment processor fees. Cancellations made less than 14 days but more than 3 days prior to arrival are eligible for date changes, if available. A change fee of $25 per reservation and rate difference, if applicable, will be due at the time of re-booking. Should the new reservation fee be lower than that of the original reservation, the difference will not be refunded. Deposits for any reservations canceled less than 14 days prior to arrival date are non-refundable. Early departures, reservations cancelled less than 3 days prior to arrival, or no shows will be charged the full amount of the reservation.
The remainder of your reservation is due 14 days prior to your arrival. You will receive an email with a link to pay the balance of your reservation. If your stay is less than 14 days from the time of booking, we will collect the full payment at the time of booking.
You will be asked to store a card before your check-in date for a security deposit authorization. Please refer to the Security Deposit section of our Terms and Conditions.
If you do not pay the full balance 14 days before your check-in date, we reserve the right to cancel your booking.
We suggest that you take out suitable travel insurance in the event that you need to cancel your stay.
If you need to cancel within 14 days of check-in, you can try to sell your holiday to friends or family and we will update the guest information, as long as the new guests agree to abide by these terms and conditions.
In the unlikely event that we have to cancel your stay we will notify you and discuss the alternative arrangements.
Group Bookings
The whole site may be hired out by family or friend groups for special get-togethers.
You may check availability for group bookings HERE.
Group Booking Cancellation Policy
Group Retreats must pay a $1250 deposit to hold their reservation. The remainder of your rental cost is due 30 days prior to arrival. You may cancel your group retreat at any time up to 30 days prior to your check in date by providing written notice to info@solspiritretreats.com, at no cost to you, save a $250 cancellation fee, plus any payment processing fees. If you elect to cancel your group retreat between 15 and 30 days prior to your check in date, you will be charged 50% of the Rental Cost and any expenses incurred in good faith by Sol Spirit Retreats in preparation for your use of the Facility. For cancellations less than 15 days prior to Event Date, you will be charged 100% of the Rental Costs and any additional expenses incurred by Sol Spirit Retreats.
No Shows
If you do not check-in on your travel dates we will not provide a refund.
Security Deposit
Before your stay, you will be asked to store a card with our booking system which will be used as a security deposit pre-authorization. This authorization of $200 per tent will be held on your stored card and only used if you fail to comply with our Terms and Conditions.
We aim to be as fair as possible, and rarely charge guests any or all of their security deposit.
The $200 per tent pre-authorization will be held from your check-in day and released within 24 hours of check-out. It may take the bank a few days to remove the pre-authorization.
Failure to store a card for the security deposit pre-authorization will result in us canceling your booking and you will not be issued with a refund.
If you have any questions please contact info@solspiritretreats.com
Coronavirus COVID-19
If you test positive for Covid we cannot offer a refund. We recommend you take out suitable travel insurance to cover if you are unable to travel due to illness.
Booking Policy Summary
If you are found to be in breach of these conditions during your stay we reserve the right to ask you and your party to leave, with no refunds given.
Damage
If you or any of your party cause damage to the tent(s) or the facilities, or the site in any way, we reserve the right to collect payment from you to cover the cost of the damage.
Damage can include but is not limited to…
Please report any damages to us before you check-out. Breakages and damage must be paid for.
Travel Insurance
We highly recommend that you take out suitable travel insurance for your stay with us. This will cover you in case you can no longer stay with us, as well as the cost of any damage you cause during your stay.
Vehicles and Parking
The road to Sol Spirit Retreats is part of the adventure, but it may not be for everyone. The last 6.5 miles (around 15-20 mins) of your trip will be on a scenic and beautiful paved county road. This road is very windy, and is clearly marked and is suitable for most vehicles. Four-wheel drive is not necessary. You can expect there to be some potholes and rocks on the road and depending on the weather, and potentially,l areas with shallow water. After your trip to Sol Spirit Retreats, your car will likely be dusty (or muddy if it has rained). There is one designated parking spot per tent located about 50 yards from the tent sites. Assistance is available to bring your luggage to your tent. Additional parking may be available upon request.
Campfires
Campfires are only allowed in the designated fire pits. If Forest Service fire restrictions are in place campfires may be unavailable. All other fires, including fireworks, are prohibited.
Pets
We have a strict no pets policy. This is a working farm and there are many farm animals that live here already, and wildlife that can endanger or be endangered by your pet. If you are traveling with your pet, we can arrange for boarding at a local center during your stay.
Merchandise Return Policy
Merchandise purchased via solspiritretreats.com is not eligible for a refund. If you have received defective merchandise, you must contact us via email at info@solspiritretreats.com within 30 days of receiving your merchandise and we will arrange for you to return the defective merchandise to us for replacement. We will pay the shipping for defective merchandise. If you need to exchange your merchandise for a different size, you may ship it back to us at your expense and we will send you your desired replacement item and charge you for the shipping. If no exact replacement is available, we will arrange for an agreeable substitution.
Gift Certificates
You can purchase Gift Certificates for stays at Sol Spirit Farm & Retreats in $50 and $100 amounts up to $1000. Please visit the Gift Certificates page (link) to view our options.
Once you have bought a gift certificate we will create a PDF voucher within 24 hours and email it to the email address used when purchasing the certificate.
Each certificate will include a unique order number and you can customize the To/From/Special Message.
To book a stay at Sol Spirit Retreats using a Gift Certificate, please look at the availability in the calendar and then enter the certificate number in the “coupon code” field.
Once gift vouchers have been purchased we do not offer refunds except in exceptional circumstances.
If you have any difficulty booking your stay with a gift certificate, please contact info@solspiritretreats.com
Right to Refuse Service
Sol Spirit Farm & Retreats is privately owned and operated and reserves the right to refuse to admit, refuse service or accommodation or remove a person, without refund, who refuses to abide by applicable State and Federal Laws or these Camp Policies
Waiver
In making a reservation with Sol Spirit Retreats, you acknowledge that you have read the following Guest Waiver and are aware that you are required to sign it upon or prior to check in.
ASSUMPTION OF RISK, WAIVER OF LIABILITY AND INDEMNITY AGREEMENT
Sol Spirit Farm & Retreats, strives to take reasonable measures to ensure the safety of its guests. In consideration for Sol Spirit Retreats services, I, on behalf of myself), and my heirs and/or representatives, voluntarily enter into this ASSUMPTION OF RISK, WAIVER OF LIABILITY AND INDEMNITY AGREEMENT (“Agreement”). I hereby covenant not to sue and voluntarily agree to waive, release, indemnify, and hold harmless Sol Spirit Farm and Sol Spirit Retreats and its officers, directors, agents, employees, owners, affiliates, volunteers, contractors, representatives, and property partners (Collectively, “Releasees”) from any and all liability, causes of action, or claims for any injuries (including serious injuries and death) or damages as a result of my participation in any Sol Spirit Farm & Retreats Activity (which specifically includes activities put on by Sol Spirit Farm & Retreats and/or any activity that is run through a third party, including Sol Spirit Farm & Retreats’ property partners), whether caused by the ordinary negligence of Sol Spirit Farm & Retreats or the Releasees. I understand that this Agreement does not waive any claims resulting from gross negligence, willful, reckless or wanton misconduct by Sol Spirit Farm & Retreats. I also understand that Sol Spirit Farm & Retreats is not responsible for the acts of third parties under this Agreement.
BY SIGNING BELOW, I CERTIFY THAT I HAVE CAREFULLY REVIEWED THIS AGREEMENT AND VOLUNTARILY AGREE TO ITS TERMS. I ALSO CERTIFY THAT I HAVE RECEIVED A COPY OF Sol Spirit Farm & Retreats’S Policies Terms and Conditions, AND UNDERSTAND THAT FAILURE TO COMPLY WITH THESE Policies MAY BE GROUNDS FOR IMMEDIATE REMOVAL FROM THE PROPERTY.
SIGNATURE OF GUEST / GUARDIAN
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PRINT NAME
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DATE
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